ST. LOUIS(AP)
Cable TV, phone and Internet service provider Charter
Communications drew concern Friday from two congressmen and a
privacy advocate over its plan to experiment with tracking its
customers' Web use in collaboration with an online advertising
firm.
Charter has told its high-speed Internet customers in four
markets about the pilot, which will produce enough information for
Web advertisers to target online advertising for individual
customers based on their habits.
The ads "will better reflect the interests you express
through your Web-surfing activity," Charter senior vice
president Joe Stackhouse told the affected subscribers in a letter.
"You will not see more ads _ just ads that are more relevant
to you."
In response to the announcement, Rep. Edward Markey (D-Mass.)
and Rep. Joe Barton (R-Texas) asked Charter President and Chief
Executive Neil Smit to put the plan on hold until the three can
confer.
The tracking is set to begin in June in Ft. Worth, Texas; San
Luis Obispo, Calif.; Oxford, Mass.; and Newtown, Conn.
Jeff Chester of the consumer rights organization Center for
Digital Democracy criticized the plan and said it would be the
first of its kind among major Internet service providers.
"Charter has moved into the front lines in the battle over
ensuring privacy online," Chester said. "There is a huge
concern about Web sites and search engine companies tracking what
people do."
Stackhouse told customers their personal information will remain
confidential.
Subscribers can opt out of the tracking, though they must
provide their name and address to install an opt-out cookie on
their computer.
Chester said Charter should instead offer subscribers the
ability to opt in if they want to participate.
Online ad firm NebuAd is partnering with St. Louis-based Charter
to do the tracking. Charter, the nation's fourth-largest cable
TV company, is controlled by Microsoft co-founder Paul Allen.
NebuAd, based in Redwood City, Calif., wouldn't say last
year how many carriers or advertisers it works with, though CEO Bob
Dykes said Internet providers representing millions of customers
run NebuAd's system to gather information and get a share of
the revenue from advertising that NebuAd places.
NebuAd said then that some of the largest ISPs were testing the
service.
NebuAd confirmed Friday that it is partnering with Charter but
declined further comment.
Markey, chairman of the House Subcommittee on Telecommunications
and the Internet, is concerned about Charter's subscribers'
privacy.
Collecting data about the Web habits of subscribers without
their prior consent is "raises substantial questions related
to Section 631" of the Communications Act, he wrote in a
letter to Smit.
The section of the law Markey cited includes privacy provisions
for cable operators.
Charter has always taken an "open approach" with its
customers, the company said in a statement Friday.
"Our goal is to bring an enhanced Internet experience to
our customer while meeting all privacy protection
requirements," the company said. "We believe we have done
that but are pleased to discuss this matter with the Chairman and
the Congressman."
On its Web site, Charter says it will not track _ or display ads
related to _ confidential medical information; racial or ethnic
origin; religious beliefs or sexual content. And it will not direct
ads at children under 13, according to a FAQs page on Charter's
Web site.
"This is a kind of 24-7 inside look at everything you do in
order to target you with advertising," said
___
On the Net:
Charter:
http://www.charter.com
NebuAd:
http://www.nebuad.com
Center for Digital Democracy:
http://www.democraticmedia.org
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